Responsible gambling

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Our approach to safer play

We built our responsible gaming framework around principles that protect you and promote healthy habits. The core values guide everything we do at Love Casino:

• Entertainment first – treat play as a form of relaxation and fun, not a way to generate income;
• Spend responsibly – use only funds you can afford to lose without affecting your daily life;
• Age verification – play is strictly for those aged 18 and over, and we verify every account;
• Control at your fingertips – access deposit limits, session timers, and self-exclusion options directly from your account settings at any time.

These principles form the foundation of safer gambling and help you stay in control.

Tools to help you stay in control

At Love Casino, you have access to features that support responsible play. Each one helps you manage your activity and maintain healthy habits. Set boundaries, track your spending and take breaks when needed. These controls are free to use and always accessible from your account settings.

Deposit limits

At Love Casino, you can control your spending through deposit controls that help you manage your balance additions responsibly.

• Daily, weekly and monthly limits – choose the timeframe that suits your budget and set a maximum amount you can add to your account;
• Immediate effect when lowering – reductions to your limits take effect straight away without delay;
• Cooling-off period for increases – any request to raise your limits is subject to a waiting period before approval.

Reality checks and session reminders

At Love Casino, you can activate on-screen notifications that display how long you have been playing. These tools help you stay aware of time spent at the tables or slots:

• Messages appear at intervals you set;
• You can acknowledge the notification and continue playing;
• You can use the reminder to take a break or log out.

Time-outs

You can take short breaks from your account at Love Casino by selecting preset periods. Choose a duration that suits you, and your account suspends access to all games for that time. Once the chosen period passes, you can return and play automatically without needing to contact support.

Self-exclusion

Self-exclusion offers a longer break from play when you need extended time away from gambling. At Love Casino, you can choose from several longer-term periods to suit your needs. During self-exclusion, you cannot sign in or place bets on your account. We will communicate what happens to any remaining balance in line with our usual procedures:

• You select a longer-term exclusion period from the options available;
• Your account becomes inaccessible for the duration you choose;
• Sign-in and betting functions remain disabled throughout the exclusion;
• We contact you about your remaining funds following standard processes.

Account history

You can review your recent deposits, wagers and withdrawals in your personal area at Love Casino. This helps you see how much you have spent and won or lost over time:

• Check your transaction records regularly to stay aware of your spending patterns;
• Review deposit amounts to understand how much you add to your account;
• Track wagers to monitor your betting activity;
• See withdrawal records to follow your winnings.

How to set your limits step by step

Taking control of your spending happens through a simple process that puts you in charge. Follow these actions to configure your deposit, loss, or session restrictions at Love Casino.

1. Log in to your account. Access your Love Casino account with your registered credentials.
2. Navigate to the safer play section. Find the responsible gambling tools area in your account settings.
3. Select the type of restriction. Choose from deposit limits, loss limits, or session time controls.
4. Enter your chosen amount. Input the financial or time boundary you want to apply in the relevant field.
5. Confirm your selection. Review the details and complete the process.
6. Check the screen confirmation. Any changes appear immediately, though increases to existing limits may be delayed for your protection.

Signs that play may be becoming a problem

Recognising warning indicators early helps you maintain control and prevents difficulties from developing. At Love Casino, you can access tools and support at any time.

• Staking more than planned – you spend larger amounts than you intended when you started;
• Chasing losses – you continue to play in an attempt to recover money you have already lost;
• Hiding play from loved ones – you conceal your activity from family members or friends;
• Borrowing to fund play – you take out loans or use credit to finance your sessions;
• Feeling stressed or guilty – you experience anxiety or shame related to your habits;
• Neglecting work or family activities – you miss important responsibilities to spend time on our platform.

A quick self-check

Taking a moment to reflect on your habits can help you stay in control. Ask yourself these questions:

• Do you spend more than you intended when you play?
• Do you need higher stakes to feel the same excitement?
• Do you struggle to stop once you start?
• Do you use play as a way to escape personal problems?
• Have you borrowed money to fund your sessions?

Several "yes" answers suggest it may be time to seek help or take a break.

Tips for staying in control

Keeping your play enjoyable means staying in control at all times. We want you to have fun safely, so here are practical steps to help you maintain balance when you visit Love Casino.

• Set a clear budget before you start and stick to it no matter what happens;
• Decide on time limits for each session and stop when you reach them;
• Take regular breaks to step away from the screen and refresh your mind;
• Avoid playing when stressed or under the influence of alcohol;
• Don't chase losses – accept them and walk away;
• Use our tools whenever you need support or extra help.

Where to get free, confidential help in the UK

You can access professional support from several organisations that specialise in gambling-related concerns. The table below outlines the main resources available to you.

Support for family and friends

Concerned about someone's relationship with gambling? You can access help designed specifically for family and friends of those who gamble. Resources are available to support you through this:

• Emotional support – Access confidential counselling and peer groups to help you cope with stress and worry;
• Communication guidance – Learn effective ways to start and navigate conversations about gambling concerns;
• Boundary setting – Get practical advice on establishing healthy limits and protecting your own wellbeing;
• Specialist UK services – Connect with organisations dedicated to supporting affected others.

Debt and money advice

Free national organisations can provide confidential support to anyone facing financial difficulties. These services help you prioritise essential household bills, organise manageable repayment plans, and talk through all available options. You can discuss how gambling has contributed to financial worries without judgement. Professional advisers offer practical steps to regain control of your finances and reduce stress related to debt.

Age checks and protecting under-18s

Participation at Love Casino is strictly limited to those aged 18 and above. We conduct age verification checks to confirm eligibility and prevent underage access. You can take additional steps to safeguard minors:

• Apply content filters on shared devices to block gambling websites;
• Never share your account password with anyone;
• Avoid saving sign-in details on devices that children use;
• Always log out when you finish your session to prevent unauthorised access.

Talk to our support team

You can reach out to our support team anytime you feel concerned about your habits or need assistance with any aspect of your account.

• Live chat – connect instantly with a team member to discuss control tools or account management;
• Email – send us a message to get help with self-exclusion options or to talk about closing your account.

Questions about staying in control

Common player queries about managing your play at Love Casino answered here.